Privacy Policy

This Privacy Policy outlines how KILISMILE TRAILS LIMITED (“we,” “us,” or “our”) collects, uses, and protects the personal information of our clients (“you” or “your”). We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

• Personal Information: We collect information such as your name, contact details (email, phone number), passport details (if required for travel), and payment information.
• Health Information: For certain tours, we may collect health information necessary for safety and proper planning.
• Usage Data: We may collect data about how you interact with our website, such as IP address, browser type, and browsing actions.

2. How We Use Your Information

• Service Provision: To process your bookings, manage payments, and communicate important information about your trip.
• Safety and Planning: Health information helps us ensure safe and suitable arrangements.
• Marketing and Updates: With your consent, we may use your contact information to send promotional offers, updates, or newsletters.

3. How We Protect Your Information

• Security Measures: We implement appropriate physical, technical, and organizational security measures to protect your information from unauthorized access, alteration, or disclosure.
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

4. Sharing of Information

• Third-Party Services: We may share information with trusted third-party providers (e.g., accommodations, transport companies) who assist in the delivery of our services. All third parties are obligated to protect your information and only use it as directed by us.
• Legal Requirements: We may disclose personal data to comply with legal obligations or protect our rights, property, or safety, or that of our clients and others.

5. Your Rights

• Access and Correction: You have the right to request access to your personal data and ask for corrections if necessary.
• Data Portability: In some cases, you may request the transfer of your data to another organization.
• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out: You can opt out of receiving promotional materials by contacting us directly or following the unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies

• Cookies: Our website may use cookies to enhance your experience and collect data about site usage. You can control cookie preferences through your browser settings.
• Analytics: We may use analytics tools to understand website traffic and improve our service offerings.

7. International Data Transfers

• Your personal information may be processed outside of your home country. When data is transferred internationally, we ensure that adequate safeguards are in place.

8. Updates to this Policy

• We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated to you, and continued use of our services signifies acceptance of the updated terms.

9. Contact Us

• For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at info[at]kilismiletrailsandsafaris.com.